Policies concerning cancellations, substitutions and or refunds?
Cancellations (Only applicable for Live Conferences)
Our cancellation policy for live conferences is as follows:
- Cancellations are allowed and accepted for live conferences only at least 72 hours before the scheduled time of the conference. Requests placed under 48hrs will not be accepted. Cancellations to webinars are refundable, only a small fee of $25 is deducted for processing the request.
- In case you are not able to participate in a webinar that you registered for, please let us know as early as you possibly can.
Substitution (Only applicable for Live conferences)
Our Substitution policy for live conferences is as follows:
- Participants can opt for a substitution in place of a cancellation to avoid the processing fee for cancellation.
- Substitution can either be replacing a conference with another at a different time or day, or it can be the substitution with another participant.
- Substitution will be free but should be informed at least 72 hours in advance to ensure login details are sent on time to the right person
Substitutions and Cancellations will not be considered for following instances:
Substitution/Cancellation is not allowed of the attendee missed the scheduled session
- If the attendee or participant does not get webinar information due to issues like bounced emails, restricted emails or any other system issues on the attendee or participants end.
- We do not offer refunds for on-demand webinars
Our REFUND Policy
The following is our refund policy for Live, Pre-Recorded, On demand webinars and audio conferences:
If Pharmaion cancels a webinar due to technical fault or related challenges, 100% refund of the participation fees are refunded.
- There will be no refunds in cases where a participant did not receive the webinar instructions and they did not inform the customer services department. In case a participant does not receive the log in instructions 48 hours before then kindly reach our customers services at least 24hrs before the scheduled time of the webinar. Customer services can be contacted at firstname.lastname@example.org and email@example.com by opening a ticket. Our team will get in touch with you for all related queries.
No refund will be offered to participants who do not receive the log in instruction due to a system or a technical glitch at their end.
REFUND Policy For DVD
- 100% refund if the DVD is damaged during delivery or malfunctioning. The refund is subject to the participant submitting evidence.
- 100% refund if the DVD is missing or is lost during delivery.
REFUND Policy For Digital Downloads including Transcripts
- No refund is offered in cases of digital downloads and transcripts.