Customer/Patient Experience & Satisfaction

Customer/Patient Experience & Satisfaction

Patient experience is one of the top priorities of hospital leader’s globally. There are several healthcare institution which are struggling to understand what patient centred care is and how to achieve it.

In the complete patient experience cycle everyone individual staff has a role in the patient journey starting from receptionist to Clinical Staff and including environmental services which makes it imperative to understand, monitor and improvise at each step of the patient journey because successful hospitals provide an exceptional patient experience resulting in higher clinical quality and efficiency, a safer patient environment, greater employee engagement and improved financials.

Pharmaion Consultants expertise in conducting various research studies in order to better understand patient experience and satisfaction level. Pharmaion Consultants not only help clients in identifying the areas of improvement but also provide a complete road map on how to successfully achieve those targets.

We share our clients' ambitions. We work to understand their reality and deliver true results—focusing on strategic decisions and practical actions. And we align our incentives with our clients' objectives, so they know we're in it together.

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